Frequently Asked Questions

FAQ for Students

Questions for Registering:

  • What permission do I need to register on the website?

If you are aged 13 – 17 you can register on the Ultimate Dialogue Adventure by providing your parent or guardian’s email address and telephone number. We ask for these details so that we can contact your parent or guardian to notify them that you are participating in the site and to provide them with the option to ask any questions or withdraw your consent to access to the site. We also request that you provide your parent or guardian contact details so we that may be able to get in touch with them should there be any safeguarding concerns or other issues affecting your participation in the site.

  • Do I need teacher permission to register on the website?

You are not required to seek permission from your teacher to participate in the Ultimate Dialogue Adventure. However, if your teacher has assigned you to participate in the site, you may be required to share your progress with your teachers. You can do this by reporting on your activity, the titles and XP you have earned, and the badges you have been awarded. You can also print out your badges to include in a learning portfolio at school. In the future, Generation Global will offer more ways that teachers can be involved with supporting your progress in the Ultimate Dialogue Adventure.

  • Can a teacher provide me with permission to register on the website?

Teachers are not able to offer their email address to register you for this site. If you or your teacher are interested in using Generation Global in class, teachers can assign you to online dialogue and videoconferences in the Teacher Portal on our home page. Teachers can also contact us for more information at [email protected]

  • Do I get a certificate or recognition?

Throughout the game, you will earn badges for completing learning modules and progress trackers. Badges will be stored in your ‘My Achievements’ page on the dashboard. Generation Global may also offer a certification of participation in the future.

  • Why do I need to provide consent, what information do you collect from me and how do you use it?

We primarily rely upon consent and/or Legitimate Interest to process your personal information. Consent simply means obtaining your permission. Legitimate Interest means that using your information will help us serve a particular, valid purpose such as running this Platform in order to allow our users to communicate with young people from all over the world, learn about cultural differences and similarities, and build intercultural connections. We consider whether it is necessary to use certain information about you to deliver our goals and balance that interest against your individual interests, rights and freedoms. We also have to use certain information you provide in order to meet our legal and/or safeguarding requirements. Generation Global adheres to the GDPR regulations. To learn more please read the Privacy Policy before registering.

  • Do I have to be in school to use the website?

No, any young person aged 13 – 17 can use the website. You can use the website at home or in school or at college. You can access the website on your own time or during class time, if assigned by your teacher or tutor.

  • How old do I have to be to participate?

You must be between the ages of 13-17 to register and participate in The Ultimate Dialogue Adventure site. The purpose for this is to ensure that this space is safe and appropriate for young people.

  • Can I invite my friends to join?

Of course! Invite your friends to join the site. Generation Global hopes to hear every voice, from every corner of the world!

Questions for Content:

  • What’s the object of the game?

The goal of the Ultimate Dialogue Adventure is to support you in developing the skills and competencies of dialogue, to become a more open-minded and confident global citizen. The object of the game is for you to improve these skills by participating in dialogue with your peers and demonstrate you know how apply them effectively in the dialogue spaces. This is shown by the amount of points you earn, the badges you are awarded, and the quality of what you post in the dialogue space.

  • How do I earn XP and get new titles?

You can earn XP (Experiential Points) by participating in the dialogue spaces and demonstrating effective and good dialogue. You will gain XP for each post you create and when other people like your posts, which is just one reason why it is important that you are mindful about what you post and how you are using the skills of dialogue to have an effective conversation. The more experience you have through participation, the more points you will earn which will give you different titles. Each title is associated with what you should be able to do related to the skills of dialogue. You should check periodically to make sure that you are doing these ‘I can’ statements in the Dialogue Score Card and keep track of your progress.

  • How do I earn a badge?

Earning badges shows that you learned about the skills of dialogue and/or an important global topic. It helps you to be better equipped to participate in dialogue with your peers about issues that affect us and think more deeply about how these topics affect you. You can earn a badge by simply completing a learning module, by registering to be part of the Generation Global community, or by completing the progress tracker tools to help with your development.

  • How do I unlock new topics?

You can unlock new topics several ways:

First, you must gain 50 XP in the Training Field to demonstrate you know how to use the key actions of dialogue in the dialogue spaces and unlock any of the topics. When you do this, you can choose whichever topic you would like to start with.

Once you have unlocked the topics and chose to enter one, you must complete the learning module for that topic to enter the dialogue space.

When you have gained 50 XP in the dialogue space of a topic, you will need to take the progress tracker (a pop-up will appear). Once you complete the tracker, you will be able to move on to another topic.

You can return to topic dialogue spaces as many times as you like once you have completed the progress tracker in any topic. There is no limit as to how much you can participate in dialogue.

  • How long does it take to complete the adventure?

Your participation and time spent on the site is entirely up to you. Each learning course or topic will take you approximately 30-40 minutes, depending on how much time you would like to spend thinking about the information and activities. You can spend as much time as you want in a dialogue space talking with your peers. The more time you spend, and the more you participate in meaningful dialogue (asking good questions, sharing, challenging, reflecting, and building a dialogue thread around one comment/post) the more Experiential Points (XP) you will earn. Your teacher may also work with you while you use this site, and they may ask you to do it in parts, giving you time limits so that you are working as a class or at a certain pace.

  • What do I do if I see bullying or offensive language in the dialogue space?

The Generation Global community is a safe and brave space, where bullying, discrimination, harassment, and inappropriate behaviour is unacceptable. If you witness any of these behaviours, or if you feel unsafe at any time, please report this by doing any of these actions:

  • Filling out the report form in the Safeguarding link at the bottom of the page
  • Choose the ‘Report’ option in the upper right corner of the post
  • Contact us in the ‘Contact Us’ link at the bottom of the page
  • Will I be able to videoconference with my peers?

Yes – but not yet as we are still building this activity into the website. Generation Global is working on developing the option for you to book yourself into a student videoconference. You will unlock this option after you earn 50 XP and complete the progress tracker in a topic. When you return to your dashboard, you will see the videoconference for that topic is unlocked and will be able to choose a time to participate with other young people who have signed up. You will need to have access to a computer or mobile phone with a video/ audio function enabled to participate in a videoconference. These videoconferences will be about the topic you have chosen, facilitated by a qualified and safe Generation Global team member. The team at Generation Global will notify all who are registered in the Ultimate Dialogue Adventure when this feature is ready for use.

Technical Questions:

  • Will the game autosave my progress? What if I lose connection?

Yes – the site will save your progress, so if you lose your connection or close the browser you will be able to continue the learning from where you left off.

  • Can I use my mobile phone or tablet?

Yes – the site is fully compatible with mobile phones and tablets.

  • How do I log in?

You can login from the home page (, scroll down the page and click on the link “Already have an account? Login”. Please type the email and password you entered at registration.

  • What if I forgot my password? How do I reset my password?

To reset your password, you can go to the login page and click on the link “I forgot my password” (or click here). Enter your email on the page, then click on Submit and you will receive a message with a link to reset your password.

FAQ for Teachers and Educators

Q: What is the purpose of the new Generation Global Ultimate Dialogue Adventure?

A: The programme is a simplified version of Generation Global that equips young people, at a time of need, with the knowledge, skills and attitudes to become active, global and open-minded citizens. It was designed to enable students to access Generation Global directly while out of school during Covid lockdowns but long-term it will enable students to independently practice dialogue skills they learn at school while at home.

It is designed for 13-17-year-olds (and this will soon be extended to include 11 and 12-year olds). It will enable students to:

  • Be part of a safe and moderated online global community, that connects students around the world outside of the classroom;
  • Be able to learn the key skills of dialogue, which are critical thinking, active listening, global communication, questioning and reflection; 
  • Improve their communication skills and enhance their English language skills in a way that is engaging and informative;
  • Share their perspectives on a range of contemporary topics, including the importance of education, the rights of women and girls, climate change, media and fake news, culture and beliefs.

The site is free, interactive and inclusive for students of different backgrounds and abilities. It includes gamified content, so it’s fun and engaging for students whilst also providing points and badges for students to build their dialogue skills and become a ‘Dialogue Master’. It is also accessible via laptop and mobile and available on low bandwidth.

Q: What is my role as a teacher/ educator in the website?

A: The Adventure is purposefully designed for students to be able to work through the full course (introductory course and thematic modules) independently, at their own pace and interacting with their global peers in a safe and trusted space. We recommend that educators and teachers use the Adventure in the following way/s:

  • As part of their global citizenship/ 21st Century Skills curriculum, classes and student learning activities;
  • As an extracurricular activity to enhance and supplement students learning by developing their dialogue and communication skills;
  • As a blended learning approach by assigning the path in modules to complement with exercises from Generation Global’s Essentials of Dialogue as taught at home or in the classroom, in order to practice specific techniques or skills. The Adventure is a simplified version of the Essentials of Dialogue, so it is still beneficial to students to be taught the full course in the classroom.
  • Teachers/ Educators can also teach specific topics in class (e.g. girls and women’s rights and fake news), construct critical questions with students, ask them to participate in the topic dialogue space, then host a debrief circle about the experience in class. The debrief can also be done using What Went Well/ Even Better If as a guide to unpack how they have used the skills of dialogue to communicate about an issue, learn about their peers’ experiences, and understand multiple perspectives;
  • As a flipped classroom approach, where students are assigned to complete a learning module or a topic, and then participate in an exposition, activity, dialogue or reflection during class time.

Students can keep their teachers abreast of their progress by sharing the modules they have completed, badges and XP (experience points) and the tiers they have reached in the Adventure.

You can read the Teacher Companion Guide to learn more about how you can embed the Ultimate Dialogue Adventure in your teaching.

Q: I have students participating in Gen G’s dialogue space on the old site. Should students now be interacting on the new site?

A: The dialogue space on the existing website will continue to support existing students to participate in digital dialogue until end September. Topics will remain live so students can engage on the site up until this point. We then ask students to move across to the Adventure, where there will be a far larger number of students from different backgrounds for students to interact and dialogue with, including enhanced functionality and gamification for students to enjoy. The Adventure has been designed in such a way as to be engaging for new and existing students to Generation Global.

For the video conferences, the VC booking system for teachers/ educators will continue to be available for educators/ teachers to be able to continue to book in classroom VCs for their students. In the future, we will be exploring the possibility of building a teacher pathway and online teacher training programme into the site.

Q: If I have students using the existing site will their registration allow them to automatically move across to the new website?

Students who are already registered with Generation Global on the existing site will need to open a new registration on the new website. This is to ensure that we have all the necessary student safeguarding information, in particular parental/ guardian details, as part of the registration process. Details as to how students do this will be emailed to them in advance and support is available through ‘contact us’ should assistance be required.

Q: What measures do you have in place to safeguard students and young people engaged in the Dialogue Adventure?

As the Dialogue Adventure was produced as a direct to student online platform we have carefully reviewed and updated our safeguarding policy and procedures.

Definition of safeguarding

Safeguarding is the action that is taken to promote the welfare of children and protect them from harm. Protecting children from harm is everyone’s responsibility. Abuse can come in many forms: physical, sexual, psychological or emotional and can come from anyone, including adults, teachers, parents or other children and teenagers. While it is impossible to eliminate risk completely, every person who comes into contact with Generation Global is responsible for making our dialogue space safe and empowering for all young people.

What we do to protect children

First, privacy is very important to us. We protect and verify the identity of young people through registration and through gaining parental or guardian permission to use this platform, for those below the age of 13. Personal information is never shared outside of our website.

Second, we use trained moderators and facilitators to support you in developing your dialogue skills. All the adults who work with our programme must pass a rigorous safeguarding training programme and background checks before joining our team.

Third, we have a clear reporting system, so young people ever have any concern or something they need to talk about related to Generation Global’s website or work, that either they experience or witness, they can email [email protected] All of our safeguarding policies and procedures are outlined clearly on our website and participating young people will need to watch a safeguarding video, as part of their registration, that explains their rights and how to report a safeguarding concern.

Lastly, our goal at Generation Global is to equip young people with the skills, knowledge and attitudes to become active global citizens. Knowing your rights and responsibilities, both online and offline, and having the confidence and skills to demand them, are important parts of a young person’s development. To help with this, we provide resources on important topics such as human rights and hate speech to help young people to understand and play their part in protecting themselves and their peers around the world.

Q: What safeguarding measures have you adopted on the website?

A: All the spaces where students can interact with their peers are regularly monitored. Anyone can report other students posts, and the content will be unpublished immediately. A team of moderators will then review the report and either reinstate the post or delete it and take appropriate actions. All content from new students is moderated until their first piece of content is approved. Dialogue spaces have profanity filters that pick up inappropriate words.

Q: Will students receive a certification upon completion of the topics?

A: Students will receive badges that they can see in their Dashboard, specifically in the ‘My Achievements’ page. They can print the page as PDF. We are considering ways for them to download a PDF for each individual badge.

Q: Is the website accessible for students with disabilities?

A: The site adheres to the specifications of Web Content Accessibility Guidelines 2.1 AA. Specifically, it is compatible with screen readers and other tools to support visually / hearing impaired students. All images have an alternative tag and a text version, all videos have subtitles and transcript. All pages have semantic tags to allow for better navigation.


Check out the Teacher Companion Guide!